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At Chrexxonphel, we strive to ensure your complete satisfaction with our interior design products and services. This Return Policy outlines the terms and conditions for returns and refunds.
Products may be returned within 30 days of purchase, provided they meet the following conditions:
To initiate a return, please contact us at info@chrexxonphel.world with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Original shipping charges are non-refundable.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-15 business days.
| Return Reason | Refund Amount | Processing Time |
|---|---|---|
| Defective Product | Full refund + return shipping | 5-7 business days |
| Wrong Item Received | Full refund + return shipping | 5-7 business days |
| Customer Change of Mind | Product cost only | 10-15 business days |
| Damaged in Transit | Full refund + return shipping | 5-7 business days |
Design consultation services may be cancelled up to 48 hours before the scheduled appointment for a full refund. Cancellations made less than 48 hours before the appointment may be subject to a cancellation fee.
The following items cannot be returned:
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
If you receive a damaged or defective item, please contact us immediately at info@chrexxonphel.world with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
If you have any questions about our Return Policy, please contact us at:
Email: info@chrexxonphel.world
Address: 1827 53rd St, Brooklyn, NY 11204, United States
Phone: +17182523564
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